01Who We Are

American Alpha Labs (“we,” “us,” “our”) operates americanalphalabs.com and supplies research materials to verified research organizations and qualified professionals. Our place of business is 2814 Monroe Street, Hollywood, Florida 33020, United States. For any privacy question, use the contact details in section 11.

02Information We Collect

Information you give us. When you apply for a research account, place an order, or contact support, we collect:

• Name, job title, and the organization or institution you represent
• Work email address, telephone number, and organization website
• Billing and shipping addresses
• Your description of intended laboratory research use
• Your certifications regarding age, researcher status, research-only use, and legal compliance, together with the date and time you provided them
• Order history, correspondence, and support requests

Information collected automatically. When you visit the site we may collect IP address, browser type and version, device and operating system, referring pages, pages viewed, and time spent, through cookies and similar technologies.

Information we do not seek. We do not request health information, medical history, or clinical data, and you should not send it to us. Our products are supplied for laboratory research only and we provide no medical, dosing, or administration guidance.

03Sensitive Categories

If you apply to the American Heroes Program, verification of military, veteran, law enforcement, fire, or EMS status is performed by an independent third-party verification service. We receive only a confirmation of eligibility. We do not receive or store the underlying government identification, service records, or documents you provide to that service.

04How We Use Information

• To verify that an applicant is a qualified researcher or research organization
• To evaluate, accept, or decline account applications and orders
• To process, invoice, fulfill, ship, and support orders
• To maintain records of the certifications made at application and at order
• To apply eligible pricing programs
• To detect and prevent fraud, misuse, and prohibited purchases
• To comply with legal, regulatory, tax, and recordkeeping obligations
• To operate, secure, and improve the website
• To send transactional messages such as order confirmations and shipping notices
• To send marketing communications where you have opted in — you may withdraw at any time

We do not sell your personal information, and we do not share it with third parties for their own independent marketing.

05Who We Share Information With

We share information only with service providers who need it to perform work for us, and only for that purpose:

• Shipping carriers — name, address, and contact details necessary to deliver
• Payment and banking providers — information necessary to issue and settle an invoice
• Identity and eligibility verification services — for discount-program verification
• Website hosting, security, and analytics providers — technical and usage data
• Email and communications providers — to deliver transactional and opted-in messages
• Professional advisers — legal, accounting, and compliance advisers under a duty of confidentiality

We may also disclose information where required by law, regulation, subpoena, or other legal process; to establish or defend legal claims; to investigate suspected fraud or misuse; or in connection with a merger, acquisition, or sale of assets, in which case we will take reasonable steps to ensure the information remains subject to protections consistent with this policy.

06Cookies And Tracking

We use cookies and similar technologies to keep the site functioning, remember your session and preferences, record that you have completed the entry attestation, and understand how the site is used. Strictly necessary cookies are required for the site to work. Analytics and preference cookies can be declined without losing access to the site.

Most browsers let you refuse or delete cookies through their settings. Blocking strictly necessary cookies may prevent parts of the site from functioning. We do not respond to Do Not Track browser signals, as no common standard has been adopted.

07Data Retention

We keep personal information only as long as needed for the purposes described here, and to meet legal, tax, accounting, and regulatory obligations. Account application records and the certifications made at application and at order are retained for the period required to demonstrate compliance with applicable law, which may extend beyond the life of the account. Support chat transcripts are retained for 24 months from the last message. When information is no longer required, we delete it or render it non-identifying.

08Security

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including encryption of the website in transit, restricted internal access, and monitoring of the systems that support ordering. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and any regulator as required by applicable law.

09Your Choices And Rights

Subject to applicable law, you may request access to the personal information we hold about you; correction of inaccurate or incomplete information; deletion, where we are not required to retain it; a copy in a portable format; and withdrawal of consent to marketing at any time. Marketing emails include an unsubscribe link; transactional messages about an order cannot be opted out of while the order is active.

To make a request, contact us using section 11. We will verify your identity before acting, and will respond within the time required by applicable law. We will not discriminate against you for exercising these rights.

10Age Restriction And Jurisdiction

This website is intended for research professionals aged 21 or older. It is not directed to children, and we do not knowingly collect information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it.

This site is operated from the United States and information is processed there. We do not accept orders for research compounds from California or New York. If you access the site from outside the United States, you understand that your information will be transferred to and processed in the United States.

We may update this policy. Material changes will be reflected in the effective date above and, where required, communicated directly.

11Contact Us